Air New Zealand Airpoints™ terms & conditions

The Airpoints Programme is a membership programme offered by Air New Zealand (Air NZ, we) to Airpoints Members (Member, you).

By applying for Airpoints Membership, you agree to these terms and conditions (Terms), which govern your membership to the Airpoints Programme.

Membership of the Airpoints Programme is not interchangeable with membership of any other programme or club.

We draw your attention to the following important provisions:

• We will collect, use and disclose your personal information in accordance with the Air NZ privacy statement and these Terms (paragraph 3)
• You have certain obligations as an Airpoints Member (paragraph 2)
• We and select Airpoints Partners will send you emails and other communications. You may update your communication preferences at any time (paragraph 4)
• We will change the Airpoints Member Benefits from time to time (paragraph 9)
• Airpoints Dollars, if not used, will expire four years after they were accrued to your Account, on the anniversary of the day you joined the Airpoints Programme (paragraph 14)
• We will vary these Terms from time to time (paragraph 28)
• We limit our liability to you in respect of your Airpoints Membership (paragraph 30)
• In certain limited circumstances we may terminate your Airpoints Membership (paragraph 29)

You may only hold one Airpoints Membership at any one time.

You must notify us promptly if you change your address or contact details.

You must keep your Airpoints Card, your Airpoints number and your user name and password details for your online Air NZ Account secure.

You must present and quote your Airpoints number when you book a Qualifying Flight; make a Qualifying Purchase; or apply for a Direct Earn Financial Product, so that we can automatically accrue the Airpoints Dollars and Status Points to your Account.

You must not allow any other person to use your Airpoints number to try to earn Airpoints Dollars or Status Points on your Account and you must not use any other person's Airpoints number to earn Airpoints Dollars or Status Points on their Account, to do so would be engaging in fraud.

If you wish to make a claim for missing Airpoints Dollars or Status Points, you must submit a valid claim to us within 6 months of the Qualifying Flight or Qualifying Purchase (see paragraph 11 for requirements).

You are responsible for making your own enquiries in relation to any Airpoints Member Benefit that is provided by a third party, which you may wish to redeem.

You must comply with the relevant terms and conditions applicable to any Airpoints Member Benefit you wish to redeem.

Airpoints Dollars are not convertible into Cash in any circumstances.

You must not sell, assign or transfer Airpoints Dollars, Status Points or any Airpoints Member Benefit to any other person for Cash or any other form of consideration.

You may not purchase Airpoints Dollars with Cash except in accordance with the Airpoints Dollars Top-Up provisions in paragraph 23.

If you create or join a Shairpoints Account, you acknowledge that other members of your Shairpoints Account may use your Airpoints Dollars to redeem Rewards without notifying you or obtaining your permission prior to redeeming Rewards. You are fully responsible for the use and redemption of your Airpoints Dollars by other members of your Shairpoints Account.

For information about Air New Zealand's privacy practices, including how you can view, correct or delete your personal information please see our Privacy Statement.

You acknowledge and agree that by providing us with your email address we may send you commercial electronic messages including but not limited to Airpoints Programme communications, Shairpoints communications, Special Offers, and communications relating to online bookings made or commenced on our websites (including bookings that were not completed). You also consent to us and our select Airpoints Partners sending you Partner communications.

You may unsubscribe to our commercial emails at any time by clicking on the 'unsubscribe link' in our emails. You can also update your email communication preferences on the 'My Profile' page of our website, after signing into your online Air NZ Account.

Membership of the Airpoints Programme is personal to the Airpoints Member and is not transferable to any other person.

We reserve the right to accept or decline any application for Airpoints Membership. If your application is declined, we will inform you in writing. If we accept your application, we may issue you with an Airpoints Card with your name and Airpoints number on it or we will advise you by email.

Your Airpoints Membership will remain current until such time as it is terminated by either you or Air NZ pursuant to the termination provisions in paragraph 29.

Following the date that we become aware of the death of an Airpoints Member, the deceased Member's Airpoints Account, Shairpoints Account, Status Points, and all other Airpoints Member Benefits will be cancelled and become invalid. If we receive a written request by the executor of an Airpoints Member's estate to transfer the deceased Airpoints Member's current Airpoints Dollars balance (but not their Status Points) to the Airpoints accounts of the beneficiaries of the Airpoints Member's estate, we will do so if we are satisfied that the request is valid and lawful and if the request is made within 2 years of the death of the Airpoints Member.

Each Airpoints Card is only valid for use by the person named on the Airpoints Card and must not be used by any other person.

Airpoints Cards remain the property of Air NZ.

If your Airpoints Membership is terminated, you may no longer use your Airpoints Card and you must either destroy it or return it to Air NZ if requested.

An Airpoints Temporary Card allows you to earn Airpoints Dollars on qualifying purchases at our retail partners including Mitre 10, New World, Henrys, Liquorland, Z and anywhere the Airpoints Temporary Card can be scanned at the point of sale. To earn Airpoints Dollars at remaining Airpoints retail, travel and service partners, as well as Airpoints for Business partners, you will need to swipe your Airpoints Card, provide your Airpoints number to register it on account, or include your Airpoints number when completing your booking with the respective partner.

You must notify Air NZ promptly if your Airpoints Card is lost or stolen.

If you are resident in Australia, you are an "Australian Member" for the purposes of the Airpoints Programme.

If you are an Australian Member, any Airpoints Dollars that you earn will be converted by us into "Australian Airpoints Dollars", using a conversion rate that we determine, acting reasonably and having regard to the NZ and Australian dollar exchange rates.

If you change your country of residence to or from Australia, you must promptly inform us. We will then:

1. activate (if you will reside in Australia) or deactivate (if you will no longer reside in Australia) the conversion of your Airpoints Dollars to Australian Airpoints Dollars; and
2. convert the Airpoints Dollars in your Account to Australian Airpoints Dollars (if you will reside in Australia) or convert the Australian Airpoints Dollars in your Account to Airpoints Dollars (if you will no longer reside in Australia), using a conversion rate that we determine, acting reasonably.

Airpoints Members are able to earn Airpoints Dollars and Status Points to redeem Rewards and enjoy a range of Airpoints Member benefits.

Airpoints Member benefits include:

• Rewards that can be redeemed using Airpoints Dollars; and
• Tier Status Benefits that can be enjoyed by Airpoints Members who have earned sufficient Status Points to qualify or requalify for Elite, Gold or Silver Tier Status;
• Ability to join a Shairpoints Account;
  Various other benefits associated with your participation in the Airpoints Programme, as set out in these Terms.

We will change and update the Airpoints Member benefits from time to time. Visit the Airpoints section of our website for information about our current Airpoints Member benefits.

Airpoints Members may earn Airpoints Dollars and Status Points on Qualifying Flights, Qualifying Purchases and through Direct Earn Financial Products.

In order to earn Airpoints Dollars and Status Points automatically, you must quote your Airpoints number (and if requested present your Airpoints Card) at the time of making a booking for a Qualifying Flight, making a Qualifying Purchase or at the time of applying for a Direct Earn Financial Product.

You cannot earn Airpoints Dollars or Status Points on Rewards you have redeemed using Airpoints Dollars. You cannot transfer your Airpoints Dollars or Status Points to another airline's frequent flyer programme.

In the event that Airpoints Dollars and or Status Points have been accrued to your Account for travel that you also used to gain frequent flyer or loyalty benefits under another Airline's loyalty or frequent flyer programme, we will remove the relevant Airpoints Dollars and Status Points from your Account.

When you earn Airpoints Dollars and Status Points on Qualifying Flights, Qualifying Purchases, and through Direct Earn Financial Products, your Airpoints Dollars and Status Points should appear on the "My Balance" page of your online Air NZ Account within three months of the Qualifying Flight or Qualifying Purchase being made or within three months of the Airpoints Dollars being earned through Direct Earn Financial Products.

You may make a claim for missing Airpoints Dollars or Status Points:

• for Qualifying Flights taken and Qualifying Purchases made after you joined the Airpoints Programme; and
• for Qualifying Flights taken no more than 30 days before your date of joining the Airpoints Programme.

Your claim must be received by Air NZ within 6 months of the following:

• the date of the Qualifying Flight was taken;
• the date the Qualifying Purchase was made; or
• the check-in date if the Qualifying Purchase was for hotel or other accommodation; or
• the first day of the car rental reservation if the Qualifying Purchase was a car rental

You may submit your claim for missing Airpoints Dollars or Status Points online, through the "Claim missing Airpoints" function of your online Air NZ Account. Alternatively, you may submit your claim to the Air NZ Contact Centre.

You must provide the following evidence as part of your claim:
For Qualifying Flights and seating product purchases - airline, ticket number, departure date, departure airport, arrival airport flight number, booking class, seat number;
For Qualifying Purchases - invoice and receipt (charge card receipts or vouchers are not accepted, and confirmation or reservation statements on their own are not accepted).

If you wish to make a claim for missing Airpoints Dollars or Status Points earned through a Direct Earn Financial Product, submit your claim to your Direct Earn Financial Product provider within 6 months of the date you earned the missing Airpoints Dollars or Status Points, or such sooner time as is required by your Direct Earn Financial Product terms and conditions.

In the case of Status Points earned on a Qualifying Flight as a benefit of your Direct Earn Financial Product, you must still be a Nominated Earner of the Direct Earn Financial Product the claim is for (and the Direct Earn Financial Product account must be open), at the time that a claim is made for missing Status Points to be eligible for the missing Status Points.

To earn Airpoints Dollars and Status Points for travel on a Qualifying Flight, you must be the person named on the Ticket and you must have flown on the Flight. In the case of Status Points earned on a Qualifying Flight as a benefit of your Direct Earn Financial Product, you must be the Nominated Earner of the Direct Earn Financial Product at the time you fly on the Qualifying Flight to be eligible to earn the Status Points.

The amount of Airpoints Dollars and Status Points that can be earned from travel on Qualifying Flights will vary depending on whether the Flight is an Air NZ Operated Flight or a Partner Airline Flight, the Airpoints Dollars and Status Points earning rates for the relevant Partner Airline, your booking class, the product type purchased, and the date of travel. If you hold a Direct Earn Financial Product, the terms and conditions applicable to your Direct Earn Financial Product may also affect the number of Status Points that you are eligible to earn on Qualifying Flights.

We may vary the Airpoints Dollars and Status Points earning rates from time to time, acting reasonably.

To estimate what the number of Airpoints Dollar and Status Points you could earn on a Qualifying Flight, refer to the Airpoints Look Up Table at www.airnzpoints.co.nz (for NZ and rest of world residents) or www.airnzpoints.com.au (for Australian residents).

12.1. Air New Zealand operated flights

Travel booked in booking classes N, X, I and R on Air NZ Operated Flights do not earn Airpoints Dollars or Status Points. Travel booked in booking class F does not earn Airpoints Dollars but does earn Status Points.

Infant Tickets do not earn Airpoints Dollars or Status Points.

Travel booked and paid for using Airpoints Dollars or another airline's frequent flyer points or loyalty programme points do not earn Airpoints Dollars or Status Points.

If your Journey is in more than one Booking Class (excluding Airpoints Upgrades), we will calculate Airpoints Dollars and Status Points for the entire Journey based on the Booking Class in which you travelled the greatest distance.

We will calculate the Airpoints Dollars and Status Points you earn on Air NZ Operated Flights for domestic and international Sectors using the Origin to Destination One-Way Journey and the Booking Class of travel for the Sector in which you have travelled the greatest distance (we will apply this earning rate to all Sectors of your Journey that are "Eligible Flights").

If you hold two or more Tickets for different Sectors of your Journey, we will still apply the same Origin to Destination One-Way Journey and earning rate calculations to all Sectors of your Journey (as set out above that are "Eligible Flights").

12.2. Partner Airline flights

You can earn Airpoints Dollars and Status Points on Partner Airline Flights provided the travel is booked in a booking class that the Partner Airline has determined is eligible to earn Airpoints Dollars and Status Points. See the Airpoints Look Up Table to estimate the Airpoints Dollars and Status Points you could earn on Partner Airline Flights. See Earning on flights for further information, and Star Alliance for earning on Alliance flights.

Status Points can be earned on some Partner Airline Flights but not all. See our Status Points information on our website for up to date information on which Partner Airline Flights can earn Status Points.

Booking class eligibility, and Airpoints Dollars and Status Points earning rates may be changed from time to time without prior notice. However we will always honour the Airpoints Dollars earning rates published as at the date of travel on a Qualifying Flight.

You may earn Airpoints Dollars by making Qualifying Purchases with Air NZ and Participating Retailers.

We will vary the range and type of Qualifying Purchases and Participating Retailers from time to time.

Where a Qualifying Purchase includes a booking or receipt addressed to a named individual, you must be the person named in the booking or receipt. If the Qualifying Purchase is for car hire, you must have actually hired the car yourself.

The amount of Airpoints Dollars you can earn on Qualifying Purchases will vary depending on the earning rates applicable to the relevant Participating Retailer, the type of purchase made, the purchase price and the date of the purchase. Check to earn rate details with the relevant Participating Retailer.

Not all purchases made with a Participating Retailer will be Qualifying Purchases. Participating Retailers may specify which purchases will be Qualifying Purchases and eligible for Airpoints Dollars. Please check with the Participating Retailer before you make your purchase to confirm if the purchase is a Qualifying Purchase and will earn you Airpoints Dollars.

All Qualifying Purchases made with a Participating Retailer will be subject to the Participating Retailer's terms and conditions.

We will update your Airpoints balance with the Airpoints Dollars you have earned through Qualifying Purchases only after the relevant Participating Retailer has informed us of the Qualifying Purchase. This may be up to 12 weeks from the date of your Qualifying Purchase.

Your Airpoints Dollars will remain valid for four years from the date they were accrued to your Account. Following four years from accrual, the Airpoints Dollars will expire and be removed from your Account on the anniversary of the day you joined the Airpoints Programme.

You may use your Airpoints Dollars to redeem Rewards.

We will change and update the range of Rewards available from time to time. Visit our website for a list of current Rewards.

The following requirements apply to all Rewards:

• Flight Rewards cannot be redeemed more than 12 months in advance. Some non-Flight Rewards may be redeemed more than 12 months in advance if the relevant Airpoints Partner (who will provide the Reward), permits redemption more than 12 months in advance.
• You must comply with all terms and conditions relating to the Rewards you redeem.
• If your Reward is being provided by a third party, you must comply with the third party's terms and conditions relating to the Reward, including any advance booking requirements, any restrictions, payment terms, fee requirements and cancellation terms.
• If you make a Reward redemption but then wish to change or cancel your order, we may charge you a reasonable change fee and service fee associated with the change or cancellation request.
• Some Rewards may not be able to be changed or cancelled. See relevant terms and conditions for the Reward to determine if you are able to change or cancel the Reward.
• We do not guarantee that any of the Rewards will be available at any time and we reserve the right to withdraw, cancel, change or suspend any of the Rewards we offer or advertise. We are not liable for any loss, expense, or damage any Member suffers as a result of such withdrawal, cancellation, suspension or change.

You may use your Airpoints Dollars to redeem Flight Rewards. These include travel on most Air NZ Operated Flights and Partner Airline Flights, subject to availability.

We will determine the redemption rate by which you can use your Airpoints Dollars to redeem Flight Rewards and we may change this rate from time to time, acting reasonably. This rate will change depending on a number of factors, including but not limited to whether your Flight is an Air NZ Operated Flight or a Partner Airline Flight, the booking class, time of travel, load factors, and whether it is a domestic or international Journey.

Flight Rewards are not available for travel industry rebated Tickets or group Tickets.

In the event of a flight delay, we reserve the right to postpone your Reward Travel dates at our sole discretion, acting reasonably, if we provide you with at least 24 hours' notice. If we do this we will make alternative Reward Travel arrangements for you.

If your Reward Travel involves travel on a Partner Airline, you must comply with that airline's terms and conditions, applicable fare rules and conditions of carriage. Air NZ is not responsible for your travel on Partner Airlines and the provision of Flight Rewards to you by Partner Airlines. Partner Airline Flights must be requested at least 3 business days prior to the day of departure.

Flight Reward Tickets are subject to applicable Fare Rules and Conditions of Carriage. See the Fare Rules for your Ticket to determine if you are entitled to change or cancel your Ticket and to determine the applicable change fees, cancellation fees, fare upgrade costs and service fees. Any such fees must be paid in Cash. Some Flight Reward Tickets may not permit changes or cancellations, check the Fare Rules before booking.

If your Flight Reward Ticket is for a Journey that commences in New Zealand and is purely a domestic Journey (subject to a domestic Ticket with no international sectors) you may use your Airpoints Dollars to pay the taxes and surcharges included in your fare. If your Journey does not commence in New Zealand and or includes international sectors, you cannot use your Airpoints Dollars to pay any taxes, levies or surcharges associated with your Flight booking.

The amount of Airpoints Dollars needed to redeem a Flight Reward Ticket with a Partner Airline may differ from the Cash price offered by Partner Airlines for the purchase of similar products or services, outside of the Airpoints Programme.

16.1. Discounted Long haul Redemption Fares

Elite, Gold, Nominated Gold, Silver Airpoints Members and Koru Members may use their Airpoints Dollars to redeem Discounted Long Haul Redemption Fare in Business Premier Class on Air NZ Operated Flights.

Discounted Long Haul Redemption Fares are subject to strictly limited availability and may only be booked in limited booking classes. Discounted Long Haul Redemption Fares are not available on all routes or all Flights.

16.2. Companion Tickets

You may use your Airpoints Dollars to redeem and book a Companion Ticket in conjunction with a Revenue Ticket that has been booked in your name for travel on an Air NZ Operated Flight for an international sector, provided that you have not placed an Upgrade Request.

Companion Tickets are also available on New Zealand domestic services booked in conjunction with an international Ticket and provided the domestic travel is within 24 hours of the international travel.

An adult Airpoints Member may take another adult (or a child) as a companion on a Companion Ticket, and a child Airpoints Member may only take another child (not an adult) as a companion on a Companion Ticket.

You may only travel with one companion on a Companion Ticket at any one time.

A Companion Ticket may only be booked in certain booking classes and is subject to limited availability. They must be booked in the same Service Class as your Revenue Ticket and for the same Flights and dates as your Revenue Ticket. Companion Tickets are not available when your Revenue Ticket has been booked in certain booking classes, for example our low priced booking classes N, R and F.

You cannot redeem and book a Companion Ticket on a 'Seat Only' or 'Seat and Bag' fare.

The Fare Rules for the Companion Ticket will be the same as the Fare Rules applicable to your Revenue Ticket.

Any changes to a Companion Ticket must match the changes to your Revenue Ticket and vice versa.

16.3. Airpoints Upgrades

As an Airpoints Member you may choose to use your Airpoints Dollars to redeem an Airpoints Upgrade when travelling on an Air NZ Operated Flight with an Air NZ Ticket. You may also use your Airpoints Dollars to redeem a Star Alliance Upgrade when travelling on a Star Alliance Partner Airline in limited Star Alliance booking classes and subject to relevant Star Alliance partner booking terms.

We will change the type of Airpoints Upgrades that are available to Airpoints Members from time to time. Visit our website for a list of current Airpoints Upgrade options.

To make an Airpoints Upgrade request, you must have a confirmed Flight booking. Each Airpoints Upgrade request is for a single one way Sector, not for a whole Journey.

When considering your Airpoints Upgrade request, we will take into account a number of factors including: seat availability, aircraft capacity control and catering. Your Airpoints Upgrade request is not guaranteed. Sometimes, due to operational requirements, we may need to reverse an Airpoints Upgrade, even if it has previously been confirmed. If we do not confirm an Airpoints Upgrade request, or need to reverse a confirmed Airpoints Upgrade, we will refund the applicable Airpoints Dollars to your Account, or credit the Recognition Upgrade back to your Account (unless expired), as applicable.

Airpoints Upgrades are not available on all Air NZ operated and Star Alliance operated Flights. For example, Airpoints Upgrades cannot be requested for Companion Tickets, travel industry fares, prize and promotional Tickets, grabaseat™ greenlight fares and Flights booked in certain discounted or low cost booking classes, including F class.

If you use an Airpoints Upgrade to upgrade your Service Class on a Journey departing from London, you will be required to pay in Cash the additional Air Passenger Duty that will apply to your Journey.

You will earn Airpoints Dollars and Status Points on your Qualifying Flight according to the earn rate of the original fare purchased, prior to the Airpoints Upgrade being requested.

If your Airpoints Upgrade request is confirmed by Air NZ, and you subsequently decide to cancel the Airpoints Upgrade but still wish to travel on the same Flight, your request will be subject to the original Ticketed Booking Class being available. Fees and fare conditions of the new booking will apply.

If you hold Elite, Gold or Silver Tier Status, you will receive certain Recognition Upgrades when you qualify or re-qualify for your Tier Status for use on Air NZ Operated Flights. Recognition Upgrades are not available if you hold Nominated Gold or Nominated Silver Tier Status. Recognition Upgrades may be requested within 12 months of the day you become eligible or re-eligible for your Elite, Gold or Silver Tier Status. If you move up a Tier Status level at any time during your Membership Year, any unused Recognition Upgrades will be expired from your Account and will be replaced with new Recognition Upgrades applicable to your new Tier Status. If you make a travel booking with a Recognition Upgrade and later wish to change your travel arrangements, your Recognition Upgrade will be deemed to have expired if (a) at the date of changing your travel arrangements, you no longer hold the applicable Tier Status that enabled you to earn the Recognition Upgrade; or (b) if the date of travel is in a new Membership Year.

You may not combine Recognition Upgrades, Elite Airpoints Dollar Upgrade or a OneUp Upgrade to move multiple cabin classes for any single sector of your flight. The exception is, you can combine two long-haul Recognition Upgrades to request an upgrade from Economy to Business Premier on one sector. These must be applied at the same time from the same member's account and from the same membership year.

If you are travelling with children aged between 2 and 12 years old, any Airpoints Upgrade request you make must also include a corresponding Airpoints Upgrade request for the children travelling with you.

16.4 Other Upgrades

If you purchase a OneUp Upgrade, or an Airport Upgrade at check-in, you will earn Airpoints Dollars and Status Points on your Qualifying Flight according to the earn rate of the original fare purchased, prior to the OneUp or Airport Upgrade being purchased.

You may use your Airpoints Dollars to redeem a range of Non-Flight Rewards.

A list of current Non-Flight Rewards is available at "Spending Airpoints Dollars™" page.

The redemption rates offered through the Airpoints Programme for Non-Flight Rewards may differ from the Cash prices offered by Airpoints Partners for the purchase of similar products or services, outside of the Airpoints Programme. There is no relationship between the Cash price offered by a Non-Airline Partner and the redemption rates offered through the Airpoints Programme for Non-Flight Rewards (e.g. car rentals hire).

17.1. Car Rental Rewards

You may use your Airpoints Dollars to redeem certain Car Rental Rewards that we may offer from time to time, subject to booking restrictions and availability.

Airpoints Dollars may not be earned on staff, discount, free, net wholesale, certain corporate or travel industry rates.

Requests made via the Air NZ Contact Centre for Car Rental Rewards must be made at least one business day prior to the date of the car hire pick up.

You may register any person in your Household as a "Giftee" on your Gifting Register, provided that the person resides in the same Household as you and has the same residential address.

You can register a person as a "Giftee" through the "Gifting Register" function, after you have signed in to your online Air NZ Account. Alternatively, you may do so by contacting the Air NZ Contact Centre.

We will charge a fee for adding a person as a Giftee on your Gifting Register if they are not an Airpoints Member. When you register a Giftee, you must declare if the Giftee resides in the same Household as you.

We reserve the right to ask you to provide us with written evidence to confirm that a Giftee resides in the same Household as you. An example of satisfactory written evidence is a utilities bill issued within the last 3 months. You must tell us promptly if any Giftee on your Gifting Register stops residing in the same Household as you.

You may remove a Giftee from your Gifting Register at any time.

You may gift Rewards (excluding Companion Tickets) to a Giftee on your Gifting Register, provided that you redeem and gift the whole of the Reward to the Giftee. It is not possible to redeem and gift part of a Reward.

Except as specified in paragraph 23, Giftees and other Airpoints Members cannot make any top-ups or transfers of Cash or Airpoints Dollars to help cover any shortfall if you have insufficient Airpoints Dollars to redeem and gift the whole of a Reward.

We will monitor your Gifting Register to ensure that you are using your Gifting Register in compliance with these Terms.

18.1. Gifting Rewards for Gold and Elite Members

Airpoints Members with Gold or Nominated Gold Tier Status may nominate up to 2 people as their Giftees, who do not need to reside in the same Household as the Airpoints Member.

Airpoints Members with Gold or Nominated Gold Tier Status may gift Rewards to their Giftees.

Airpoints Members with Elite Tier Status may nominate up to 4 people as their Giftee, who do not need to live in the same Household as the Airpoints Member.

Airpoints Members with Elite Tier Status may gift Rewards, Recognition Upgrades and Elite Airpoints Dollar Upgrades to their Giftees.

Please refer to the Air NZ website for details and restrictions on gifting Rewards by Gold and Elite Members.

Airpoints Members earn Status Points on certain Qualifying Flights and on some Direct Earn Financial Products. Airpoints Members may not share or transfer their Status Points to any other person.

We may vary the Status Points earning rates from time to time, acting reasonably.

Status Points are used to determine if an Airpoints Member qualifies for Elite, Gold or Silver Tier Status. You will qualify for Elite, Gold or Silver Tier Status if you meet our Tier Status requirements published on our website. We may vary the requirements for achieving Tier Status from time to time, acting reasonably. If we do so we will publish the new requirements on our website and we will also give you two months advance notice of any material changes to these requirements.

Airpoints Members with Elite, Gold or Silver Tier Status are entitled to certain Frequent Flyer Benefits, which we may vary from time to time. Visit our website for a list of current Frequent Flyer Benefits.

Your Elite, Gold or Silver Tier Status will be valid for a 12 month period starting from the date your Tier Status becomes effective. However if during the 12 month period, you qualify for a higher Tier Status, we will promptly change your Tier Status to the higher Tier Status. Your new higher Tier Status will then be valid for 12 months. The lower Tier Status Benefits will be expired from your Account and the higher Tier Status Benefits applied.

We will review your eligibility for qualification or re-qualification of Tier Status at the end of every 12 month qualification / re-qualification period.

If you breach any of these Terms, we reserve the right to suspend your Tier Status for a period of time that we consider reasonable without any compensation to you.

This section does not apply to members who earn Nominated Silver or Nominated Gold Tier Status.

19.1. Elite Partners

Airpoints Members with Elite Tier Status may nominate one other Airpoints Member to be their "Elite Partner" each Membership Year.

A list of the current Elite Partner privileges can be found on the Airpoints section of our website.

19.2. Lounge Access for Airpoints Members with Elite, Gold or Silver Tier Status

Airpoints Members with Elite, Gold, Nominated Gold Silver, or Nominated Silver Tier Status may enjoy certain Lounge access privileges which may vary from time to time. Visit our website for a list of the current Lounge access privileges.

Please note that if you are travelling domestically on a late night discounted "Night Rider" Flight, Lounge access is not available.

When accessing any Lounge, you must fully comply with the relevant Lounge Access Terms of Use and Koru Terms and Conditions, including the Minimum Access Requirements.

Lounge eVouchers issued to Silver and Nominated Silver Tier Status Members may only be used at Air NZ operated and branded Lounges. If not used, they will expire if the Silver or Nominated Silver Member qualifies for a higher Tier Status or fails to re-qualify for Silver or Nominated Silver Tier Status, as the case may be. Lounge eVouchers may only be used by the Silver and Nominated Silver Airpoints Member and their Guest. The Lounge eVouchers cannot be transferred to any other person and cannot be exchanged or redeemed for Cash.

From time to time, Lounge eVouchers may be issued to Nominated Earners of certain eligible Direct Earn Financial Products in accordance with the terms and conditions of the Direct Earn Financial Product. Any such Lounge eVouchers may only be used at Air NZ operated and branded Lounges and may only be used by the Nominated Earner and one guest. These eVouchers cannot be transferred to any other person, and cannot be exchanged or redeemed for Cash.