Airpoints Upgrades™

Members who are Koru Platinum and Koru Black may request cabin class upgrades using Airpoints for Air New Zealand operated and ticketed flights.

Your upgrade request can be confirmed up to 355 days in advance of your flight, if the upgrade booking class is available. Upgrades are subject to availability and high load factors may prevent us from confirming your upgrade in advance. When this happens, all requests are prioritised at the airport for any remaining seats.

If your upgrade request isn't confirmed, your Airpoints will be returned back to your Airpoints account.

Please note:

• Airpoints Upgrades are not guaranteed. Due to operational requirements, we may need to make changes which could result in a change to your seat number or cabin, even if you hold a confirmed upgrade.
• If your upgrade request is successful, you'll be able to select a seat. Some of our premium cabins have Preferred seats which may have an extra charge.