Manage your flight bookings

It's quick and easy to make changes to your flights online. You can select your seats, add extra bags, request upgrades, choose your meals and more.

If you've booked through a travel agent or a different airline, please contact them directly to manage your booking.

Change your flight

If you booked with Air New Zealand - on our website, the app or through our contact centre, you can make changes to your flight online prior to departure. You may be able to choose a different time, change the date of your flight or even change the destination you are flying to. You'll have more options if you've booked a flexi fare. 

You can change your flight details online within 24 hours of your initial booking without a change fee, but a fare difference may apply.

Each fare type has different inclusions and flexibility so check the fare rules that apply to your booking. The following fees and surcharges may apply:

  • Change fees - fees for changing your booking. This could include a new time, date or destination
  • Fare difference - the difference between the original fare purchased and the new flight fare
  • Service fees - handling changes when bookings or changes are made through our Contact centre. These are waived if you make changes yourself online
  • Tax fees - fees that could incur if your destination or the tax rate changes after the original fare is purchased

We'll let you know what fees your changes will incur before your decide to go ahead and change your booking.

Cancel your flight

If you would like to cancel your flight, you can do this online through manage booking.

Cancellation fees may be charged. These vary depending on your point of origin and final destination, and your fare type.

Each fare type has different inclusions and flexibility so check the fare rules that apply to your booking. Your fare type is noted on the receipt page of your E-ticket. If you have a refundable ticket we will also refund your card payment fee.

We would love to help you with these actions

If you're wanting to complete any of these actions, you'll need to get in touch with us

Frequently asked questions

What is my booking reference and where can I find it?

What is my ticket number and where can I find it?

Can I manage my booking through my Airpoints™ account?

Where can I update my past flight bookings?

Will you refund my flexi flight?