Manage bookings

You can view, change or cancel your flight, add an extra bag, select your seat, request a copy of your electronic ticket and more.

For information regarding COVID-19, please refer to our COVID-19 hub in the first instance or check our travel alerts page for up to date information and guidance about flight changes.

Air New Zealand is introducing change flexibility for all new and existing international tickets purchased from 5 to 31 March 2020.

To manage your booking, enter your booking reference and family name below.

Manage booking options

Whichever way you retrieve your booking, you will see range of options depending on the booking type. These may include requesting a copy of your electronic ticket, requesting seats, changing your booking and cancelling your booking. Details of which booking types can be changed and cancelled are below.

You can also manage your bookings in the Air NZ mobile app.

Please note, any changes or cancellations will apply to all travellers in the same booking.

If you have booked directly with Air New Zealand and require a copy of your receipt, you can request one by contacting Air New Zealand.

Changing a booking

Domestic and international bookings can be changed online, subject to the fare rules. You'll only pay the difference in fare plus a change fee (if applicable) and you won't need to pay a service charge. 

Check change fees and fare rules

If you cannot change your booking online, please contact us. Service fees will apply for changes made via the Contact Centre.

Cancelling a booking

Bookings for domestic and international travel may be cancelled online, subject to the following considerations:

  • Flexi fares and Business fares may be cancelled up until departure subject to a cancellation fee with the exception of Flexitime and Business Saver fares
  • A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip

When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please call us on 02-737-4025.

If you are eligible for a refund of your Seat Select or Extra Bags purchases, please fill out this form to start the refund process.

EXCEPTION: Tickets are fully refundable if cancelled within 24 hours of making the reservation and the reservation is made at least 7 days (168 hours) before departure of the first flight in the itinerary.