Manage, change or cancel flight bookings
Travel continues to be challenging, so we've extended our credit validity to make things a bit easier. All credits are now valid to book new flights until 30 June 2022.
Your credit will be for the full cost of your unused ticket. You have until 30 June 2022 to rebook, and 12 months to complete your travel from the time you make the booking.
- If you booked through a travel agent, please ask them to manage your changes
- Please note, if you purchased a non-refundable ticket, it remains non-refundable unless local legislation requires a refund to be made available
To request a credit or make changes online, please enter your booking details below:
Can I manage my booking with my Airpoints™ account?
What options do I have to manage my booking?
How can I change my booking?
Bookings for domestic and international travel may be cancelled online, subject to the following considerations:
- Flexi fares and Business fares may be cancelled up until departure subject to a cancellation fee with the exception of Flexitime and Business Saver fares
- A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip
When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please call us on 02-737-4025.
If you are eligible for a refund of your Seat Select or Extra Bags purchases, please fill out this form to start the refund process.
EXCEPTION: Tickets are fully refundable if cancelled within 24 hours of making the reservation and the reservation is made at least 7 days (168 hours) before departure of the first flight in the itinerary.