You can view and manage your booking online if the booking was made with Air New Zealand through our website or over the telephone.
Whichever way you retrieve your booking, you will see range of options depending on the booking type. These may include requesting a copy of your electronic ticket, requesting seats, changing your booking and cancelling your booking. Details of which booking types can be changed and cancelled are below.
Please note - not all bookings are able to be accessed online.
Domestic and international bookings can be changed online, subject to the fare rules. Please note, any changes or cancellations will apply to all travellers in the same booking.
Check change fees and fare rules
If you cannot change your booking online, please contact us. Service fees will apply for changes made via the Contact Centre.
Bookings for domestic and international travel may be cancelled online, subject to the following considerations:
- Flexi fares and Business fares may be cancelled up until departure subject to a cancellation fee with the exception of Flexitime and Business Saver fares
- A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip
When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please call us on 02-737-4025.
If you are eligible for a refund of your Seat Select or Extra Bags purchases, please fill out this form to start the refund process.
EXCEPTION: Tickets are fully refundable if cancelled within 24 hours of making the reservation and the reservation is made at least 7 days (168 hours) before departure of the first flight in the itinerary.