We're here to help
COVID-19 travel information
Kia Ora, we are currently experiencing a high volume of calls.
Care for all our customers is a priority and we appreciate your patience and support during this difficult time.
You can make many changes to your flight details online:
- View, change and cancel your bookings
- Add an extra bag or two to your baggage allowance
- Choose your seat
- Order or change your special meal
- Request a copy of your electronic ticket
All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)
Please have your booking reference, the family name used for the original booking and Airpoints number handy when you call about a flight or Airpoints query.
- Air New Zealand Korea office : +82-2-737-4025 (Office hours : Monday – Friday 9am – 6pm)
- Contact Center in New Zealand : +64-9-357-3000 (24/7, English only. International charges will apply)