We're here to help

COVID-19 travel information

Care for all our customers is a priority and we appreciate your patience and support during this difficult time.

 


Manage your flight booking

You can make many changes to your flight details online:

  • View, change and cancel your bookings
  • Add an extra bag or two to your baggage allowance
  • Choose your seat
  • Order or change your special meal
  • Request a copy of your electronic ticket

All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)

Contact us

Please have your booking reference, the family name used for the original booking and Airpoints number handy when you call about a flight or Airpoints query.

  • Air New Zealand Korea office : +82-2-737-4025 (Office hours : Monday – Friday 9am – 6pm)
  • Contact Center in New Zealand : +64-9-357-3000 (24/7, English only. International charges will apply)

Email us - It could be a question about your flight, something we've done to make you happy, or a way we could improve.

Flight enquiries - Air New Zealand Korea (+82-2-737-4025) or Contact center in New Zealand (Calling from overseas)

Airpoints enquiries - Air New Zealand Korea Phone (+82-2-737-4025) or Email (koreares@airnz.co.nz)

General baggage enquiries - Air New Zealand Korea (+82-2-737-4025)

More contact details - Contact directory


Some of our most common help requests

Baggage Help - Find answers to all your baggage questions.

Baggage restrictions - What can't you bring on board or in your checked-in bags?

Special assistance How do I arrange special assistance on my flight?

Passports and visas - Do I have all the travel documents I need for my destination?

Manage your travel bookings - You can book, check and change your rental car or airport taxi transfers online.