COVID-19 (coronavirus) Advisory
In January 2020, Chinese authorities confirmed the presence of a new type of coronavirus, known as COVID-19 (coronavirus), which affects the respiratory system. Air New Zealand is continuing to monitor the situation and following guidance from the New Zealand Ministry of Health and the World Health Organization (WHO).
Watch this video of Air New Zealand Chief Medical Officer Ben Johnston discussing how the airline is helping to keep customers well while travelling.
If you are booked to travel to mainland China prior to 29 March 2020 Air New Zealand is offering options to amend your travel if you wish to delay/avoid travel to mainland China.
For further information regarding international travel, please see below:
- Important information for international travellers
- Entry Requirements for New Zealand
- Suspension of Auckland-Shanghai return service until 29 March 2020
- Novel coronavirus (2019-nCoV) - Entry Requirements for Samoa
- Update: Thai Airways Royal Orchid Lounge operating hours restriction
- Update: Capacity adjustments on Shanghai and Hong Kong routes until 31 May 2020
Due to increased border restrictions, online check-in may not be available. If this is the case, check-in will need to be manually completed at the airport.
Please see IATA Travel Centre for further information.
Temporary Suspension of Auckland-Seoul (Incheon) route until the end of June 2020
With the continuing global impact of COVID-19 (coronavirus), Air New Zealand has temporarily suspended its Auckland-Seoul (Incheon) route from 8 March, until 30 June 2020.
Customers with affected flights who have booked directly with Air New Zealand should have received an email with instructions.
Further information, including FAQs, can be found here.
For general queries, please reach out to Air New Zealand.
- Air New Zealand Korea Email: email@example.com
For the latest information regarding the impact of COVID-19, please continue to check our Travel Alert.