Travel alerts
North America FAA ground stop - 14 November 2026
We are monitoring a developing situation affecting air travel across the United States today.
The US Federal Aviation Administration (FAA) has issued a nationwide ground stop, with all flights in the United States grounded until further notice due to a communication issue impacting all Air Traffic Control Centers.
What this means for you if you are travelling to or from the USA
At this stage, we're planning to operate all our flights departing Auckland this evening. For our flights departing the USA to New Zealand tonight, we've proactively delayed these services as a precaution while we await more information.
We understand how important it is to have confidence in your travel plans, and our teams are keeping a close eye on developments and will provide updates to anyone affected should anything change.
We recommend you continue to check their flight status before travelling to the airport and ensure their contact details are up to date so they can receive any important notifications.
We’re sorry for the uncertainty this situation may cause and want to reassure you we’re watching the situation carefully and if anything changes that could affect your journey, we’ll be in touch with an update.
Disrupt Reimbursement Consideration
If your journey has been disrupted for a controllable reason, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.
Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.
As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.
To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.