Need help with your baggage?

Sometimes, despite our best efforts, something goes wrong with your baggage or personal items. Let's sort it out for you quickly.

Learn more about how much baggage you can travel with for your flights.

If you think you've left something on the aircraft after a recent flight, report it here.

We're very sorry for the inconvenience. Report missing checked-in bags or damaged baggage below.

Need help with anything else?

Find out your checked-in baggage allowance.

Find out what items you cannot bring on-board, in your carry-on baggage.

Find out what not to pack in your checked-in baggage.

Find out what to do with oversized baggage, so you can bring your sporting equipment.

If you need other help with your baggage tracing, aircraft lost property, or damaged bags

If you need other help with your booking,