Need help with your baggage?

Sometimes, despite our best efforts, something goes wrong with your baggage or personal items. Let's sort it out for you quickly.
How much checked-in baggage can I take?

How much checked-in baggage can I take?

Learn more about how much baggage you can travel with for your flights. 
How to recover belongings left onboard

How to recover belongings left onboard

If you think you've left something on the aircraft after a recent flight, report it here.
Report missing or damaged baggage

Report missing or damaged baggage

We're very sorry for the inconvenience. Report missing checked-in bags or damaged baggage below.

Need help with anything else?

Find out your checked-in baggage allowance.

Find out what items you cannot bring on-board, in your carry-on baggage.

Find out what not to pack in your checked-in baggage.

Find out what to do with oversized baggage, so you can bring your sporting equipment.

Find out how you can travel with your pets.

Contact our baggage team

Contact our baggage team

If you need other help with your baggage tracing, aircraft lost property, or damaged bags
Other help and support

Other help and support

If you need other help with your booking,