Customer Service Plan - Korea

Last updated 28 August 2019

Air New Zealand has a guiding principle that "we will be the customers' airline of choice when travelling to, from, and within, New Zealand”. To help us achieve this for our Korean customers, we set out below the Customer Service Plan for our flights to and from Korea, provided in accordance with the requirements of Article 61-8 of the Aviation Business Act and is applicable for flights to and from the Republic of Korea.

In addition to the information below, further details of our internal policies and procedures can be found in our customer service and tarmac delay plan and in our conditions of carriage.

1. FLIGHT CANCELLATION OR DELAY

2. LOSS OR DAMAGE OF LUGGAGE

3. OVERBOOKING AND DENIED BOARDING

4. INFORMATION REGARDING YOUR FLIGHT

5. CANCELLATION AND REFUNDS

6. TARMAC DELAY

7. DAMAGE REDRESS APPLICATION

8. OTHER INFORMATION

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