We're here to help
Manage your flight booking, find answers or provide feedback online. If your question or situation is complex, our friendly team is ready to assist you.
What can we help with?
International travel requirements
Check that you meet the visa and entry requirements for your destination.
Check travel requirements
Credit and refunds
Check your credit balance and find out how you can use your credit.
View credit information
Easily manage your flight booking online
You can view, change and cancel your bookings, select a seat, order a special meal, add an extra bag and more through manage booking. Use your booking reference ending in "H" and family name.
Still need help? Reach out to us.
Air New Zealand 24/7 live chat support
Chat directly with our Customer Care team via live chat, available 24/7 for quick assistance. Please note, this service is available in English only.