Fare terms and conditions

Choose from the options below to view full terms and conditions for each fare type.

New Zealand domestic fares

We fly to 20 domestic destinations around New Zealand and there's a choice of fares on every route, so you only pay for what you need. All our domestic fares offer a standard seat, allow changes prior to departure and flexirefund is fully refundable. Check out the options and choose the one that suits you best.

seat fare conditions

seat+bag fare conditions

flexichange fare conditions

flexirefund fare conditions

Find out more about the New Zealand domestic experience.

 

Trans-Tasman fares

Trans-Tasman fares include flights between New Zealand and Perth, Brisbane, Melbourne, Cairns, Sydney, Adelaide, the Gold Coast or the Sunshine Coast in Australia.

Smart Saver fare conditions

Flexi fare conditions

Business Premier fare conditions

 

Island fares

Island fares include flights between New Zealand and Honolulu, Bali, Rarotonga, Fiji, New Caledonia, Niue, Samoa, Tahiti or Tonga.

Smart Saver fare conditions

Flexi fare conditions

Business Premier fare conditions

 

Long haul fares

Long haul means any flights for international sectors between Korea and New Zealand, Australia or Pacific Islands.

Smart Saver fare conditions

Saver fare conditions

Flexi fare conditions

 

EXCEPTION: Tickets are fully refundable if cancelled within 24 hours of making the reservation and the reservation is made at least 7 days (168 hours) before departure of the first flight in the itinerary.