Disrupt Reimbursement Consideration

To help you during this challenging time, we have created a centralised COVID-19 hub with important updates.

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you. Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation. As a guideline, we recommend NZD250.00 per room and NZD90.00 per person, per night for meals. Please retain all itemised receipts, as they are required for reimbursement consideration.

To find out how to submit your reimbursement request, please click here.