International travel options
International Route Changes
Due to the deep impact of COVID-19 on forward travel demand we have made the following changes to our International Route network across the following services:
- Los Angeles-London flights will not be resumed which will see us exiting this route earlier than the planned month of October 2020.
- The non-stop Auckland-New York service will be postponed from October 2020 until late 2021 at the earliest.
We apologise for any inconvenience this has caused and ask for your patience as we work through these changes with customers who are directly impacted.
Customers booked via a travel agent, including a third-party website (e.g. Expedia, Booking.com) should speak with their agent.
Air New Zealand is currently operating a limited international network through to 31 August to keep air links open for essential travel and cargo movement on key trade routes. Total capacity has been reduced and demand will be reviewed on a route-by-route basis before services are resumed.
Air New Zealand is extending the timeframe for its reduced network, with its minimal international operations to continue through to 24 October 2020, with a few exceptions which extend beyond this date. All services are subject to change as governments change travel and border restrictions.
See our latest international travel schedule through to 24 October 2020.
You can also search for flight schedules via origin, destination and date on our flight schedules page.
What you need to know
Changes to inflight services
More than ever, we're focussed on the health and safety of our people and passengers. We're therefore making temporary changes to our service offering on board.
These changes have been made to keep our crew and customers safe and provide a simplified plan for our catering partners, who are also working with reduced resources.
We will continue to provide special meals. Please request them when you book, as normal.
- When you fly businesspremier™ we will serve a simplified version of our menu that is delivered on a single service tray. This reduces movement and contact in the cabin, but you will still be enjoying businesspremier quality dining
- We have paused parts of our service which increase interactions between crew and customers, such as the offering of a hot towel or pre-take off drinks from a tray in the cabin
Physical distancing between customers
We are working to support government guidance around physical distancing by allocating seating to allow additional space around customers where possible. We recognise there will be a need to keep families and some travelling companions together and will continue to support this wherever possible. We also ask that customers follow crew instructions when onboard our aircraft.
Children travelling alone
With global travel restrictions still in place we are unfortunately still unable to accept unaccompanied minors for international travel.
Before making your booking, please check the latest travel restrictions of your local and destination country for the most up to date entry requirements and government advice. We have listed some of our recommended official health and travel sites to look into first. Please be aware these do not cover all situations and we strongly advise you to undertake independent country-specific exit, entry, and transit requirement research before making a booking with us.
New Zealand Travel Resources
Global Travel Resources
Manage your booking
You're welcome to change your booking if you're flying internationally before 31 July 2020. You can change the date or destination once, without paying any change fees or service fees. You will need to pay for any difference in the fare. Note, bookings between New Zealand and Australia must have the credit requested or change made by 30 June to be eligible.
If you booked through a travel agent, please ask them to manage your changes.
To make changes online, please enter your booking details below.