International travel requirements

Air New Zealand is not accepting children travelling alone on international flights until further notice.

My children were already booked - what will happen to their tickets?

You can choose to either hold the ticket in credit or request a full refund. If you have booked directly with us please go to manage bookings to request a credit.

If you have booked through a travel agent, please make this request through them.

Currently, pets will only be accepted as cargo via an approved pet transporter.

From 1 February 2022,  all customers aged 18 and older who are travelling internationally on an Air New Zealand aircraft will be required to be fully vaccinated. Customers who are not vaccinated will be required to present proof that vaccination was not a viable option for them for medical reasons.

Mandating vaccinations for both our employees and customers on our international flights will provide the peace of mind that everyone onboard meets the same health requirements as they do.

Over the next few months, we'll be working closely with the Government and Airport groups on what this means for our customers. We want to ensure the travel experience remains as smooth as possible and help our customers know exactly what they need to travel. 

Some destinations may already be open for fully-vaccinated travellers. Please refer to our travel alerts page for more information. 

If your travel is within New Zealand before 31 October 2021, you can change your booking and we will waive the change fee and service fees; a fare difference may apply. If you prefer you can opt-in to credit.

If you booked your travel directly with us, either online or through our Contact Centre, you can manage your booking to opt-in to credit.

All our New Zealand domestic and regional lounges are open except in Auckland and Hamilton. However, capacity limits will apply to ensure that we meet physical distancing requirements. Valet parking services are available in Wellington and Christchurch.

Our international lounges in New Zealand, Australia, Nadi and Rarotonga are also currently closed.
The Star Alliance lounge in Los Angeles remains open.