Question 1

Can my children travel as unaccompanied minors?

Accepted Answer

Air New Zealand is not accepting children travelling alone on international flights until further notice.

My children were already booked - what will happen to their tickets?

You can choose to either hold the ticket in credit or request a full refund. If you have booked directly with us please go to manage bookings to request a credit.

If you have booked through a travel agent, please make this request through them.

Question 2

Can I travel to or from New Zealand with my pet?

Accepted Answer

Currently, pets will only be accepted as cargo via an approved pet transporter.

Question 3

Do I need to be vaccinated to travel internationally?

Accepted Answer

From 1 November 2021, the New Zealand government requires everyone aged 17 and older who is not a New Zealand citizen to be vaccinated before travelling to New Zealand. See the New Zealand government's website for the latest updates.

Different countries will have different rules for vaccinations. Please check both departure and arrival country government websites for travel and health requirements before making your booking. You will need to ensure that you meet all requirements before you travel on any flight, including your flight home.

Note: From 1 February 2022, all customers aged 18 and older who are travelling internationally on an Air New Zealand aircraft will be required to be fully vaccinated. Customers who are not vaccinated will be required to present proof that vaccination was not a viable option for them for medical reasons.

Some destinations may already be open for fully-vaccinated travellers. Please refer to our travel alerts page for more information.

Question 4

What if I want to travel but postpone to a later date?

Accepted Answer

If your international flight is due to depart before 30 June 2022, you can change your booking without paying any change fees or service fees. A fare difference may apply and the changes need to be made prior to the departure date, otherwise, normal fare rules will apply. If your international travel is on an Air New Zealand ticket and also includes travel on another airline, any fare difference will apply. If you prefer, you can opt-in to credit.

If your travel is within New Zealand, you can change your booking. A fare difference may apply.

If you booked your travel directly with us, either online or through our Contact Centre, you can manage your booking to opt-in to credit.

Question 5

Will all your Lounges be open?

Accepted Answer

All our New Zealand domestic and regional lounges are open. Under the Covid Protection Framework there are no capacity limits, but please follow lounge entry guidelines. Valet parking services are available in Auckland, Wellington and Christchurch.

Our international lounges in New Zealand, Australia, Nadi and Rarotonga are currently closed.
The Star Alliance lounge in Los Angeles remains open.

International travel requirements

Key things to do for international travel during COVID-19

Research current travel requirements

Travel requirements for your destination

Keeping you safe while travelling